Most organizations don’t suffer from a lack of data.
They suffer from too much of it.

Teams track dozens of metrics, review them inconsistently, and struggle to connect performance signals to real decisions. The result is familiar:

• Dashboards that look impressive but drive little action

• Meetings that review numbers without changing outcomes

• Leaders debating what matters instead of improving it

It improves when metrics drive the right conversations, at the right frequency, with clear ownership.

The Problem This Solves

The 12 KPIs and Cadence Pack is a practical measurement and review system designed to help leadership teams focus on what actually drives customer outcomes.

It defines:

• A small, intentional set of CX KPIs

• How often each metric should be reviewed

• Who owns action

• How insight turns into decisions, not just discussion

This is not a dashboard template.

This is a leadership operating rhythm.

What This Pack Is

This Pack is Built for:

• CX leaders responsible for reporting and insight

• Operations leaders running performance reviews

• Executives who want clarity without metric sprawl
  

If your teams are asking “Which numbers actually matter?” this pack answers that question.

What's Included

• The 12 Core CX KPIs

  A curated set of metrics that balance customer signals, operational health, and execution discipline. Designed to reduce noise and increase clarity.

• Cadence Guidance

  Clear recommendations for daily, weekly, monthly, and quarterly reviews so teams know when to look, when to act, and when to zoom out.

• Action Alignment Framework

  Guidance for connecting metric movement to ownership, priorities, and follow up, so reviews lead to change instead of debate.

• Executive Ready Structure

  Built for leadership teams who need clarity, not complexity.

What's Inside

Before

After

• Too many metrics, unclear priorities

• Reviews feel reactive or unfocused

• Action items lack ownership

• CX feels disconnected from business decisions

• A shared definition of what matters

• Predictable review rhythms

• Faster alignment on priorities

• Clear linkage between CX signals and leadership action

How It Fits with CXWolf

The 12 KPIs and Cadence Pack works on its own, and it fits naturally into the broader CXWolf system.

• Pair it with the Frontline Action Toolkit to align execution and measurement

• Use it inside the CXWolf Playbook to scale leadership discipline across the organization
  

It brings structure to how teams inspect and improve experience over time.

This is how measurement becomes management.

Access Details:

$69 Introduction Access

This is a limited introductory price for early CXWolf adopters.
The standard price will increase as additional updates and refinements are released.

Immediate access. No subscription. Designed for leadership teams.

Bring Discipline to Measurement Without Adding Complexity