Why most CX efforts stall

• Teams operate without a shared language or framework

• Reporting is inconsistent, siloed, or reactive

• CX is seen as “soft,” not tied to revenue or risk

• Leaders don’t have a disciplined cadence to drive accountability

• Customer feedback is scattered, shallow, or filtered

• No unified system for execution across frontline, management, and executive teams

CXWolf exists to fix all of this.

One unified CX operating system

1. Diagnose

See where you stand today with:

• CXWolf Maturity Diagnostic

• Reputation Index

• CX Trust & Sentiment Signals

2. Design

Architect the CX operating model your team can actually run:

• Full Playbook System

• 12 KPIs & Cadence Pack

• Executive Guide

3. Deploy

Move CX from slide decks to daily execution:

• Action Toolkit

• Communication Templates

• CXWolf Reports

CXWolf brings diagnostics, tools, reports, leadership development, and real customer signals together in one place so you can design, measure, and run customer experience with discipline.

CXWolf is the only CX framework that integrates maturity assessment, operating model design, execution tools, and leadership development into one system.

Powered by real customer signals, not opinion

CXWolf analyzes hundreds of thousands of public customer reviews across industries using a proprietary classification and scoring model.
This gives leaders unfiltered customer truth at scale.

Why it matters
Unlike traditional surveys or vendor dashboards, CXWolf signals show:

• What customers actually care about

• Where friction is costing you revenue

• What high performers do differently

• How trust shifts over time

• Which themes drive conversion, retention, and risk

Reviews are noise. CXWolf turns them into signals you can run a business with.

Built for leaders who want results, not theory

• CEOs who need CX tied to revenue, risk, and margin

• Chief Customer Officers and CX leaders who want operational discipline

• COOs who need cross-functional execution

• Operators who want clarity, tools, and repeatability

• Small and mid-sized companies who need enterprise-grade structure

From the creator of the CXWolf Operating System

Eduardo Perez is an award-winning Chief Customer Officer recognized nationally for transforming customer experience into measurable business growth. He built CXWolf after more than 20 years leading CX, operations, and analytics teams across financial services, auto, and healthcare.

Ready to see where your CX stands today?

No fluff. Just practical CX insight you can use immediately.